Workplace drama is not new, but it is a problem business leaders ignore or minimize without realizing the long term damaging effects this behavior can have on a company. To fix the problem, however, we must first understand why it exists.
It’s easy to blame someone’s background or upbringing for their poor behavior, but there may be other contributing factors to consider. Many people sustain life changing “shocks” that can influence their personality and significantly alter their behaviors and performance. If you watch the TV show “Hoarders,” you’re familiar with how the dynamic can unfold. What starts one person down a path to become a drama king or queen is different than the path or experience of the next person.
Workplace drama is usually a more complex issue than what appears on the surface, making the challenge quite arduous. This is especially true when the person’s professional and technical skills are valued by the company and their Customers. But, do be careful not to let the poor behavior go on too long. When poor behavior is viewed as acceptable behavior, it can most likely derail your organization’s culture and erode bottom line performance.
Here are some things to consider before taking steps to diffuse workplace drama.
Establish and honor goals for yourself that may include things like:
Regardless of why workplace drama is occurring within your company, you need to ask yourself what is the cost of doing nothing, who will be impacted, and how much lost time and energy will be incurred by the organization?
There is no easy fix for most workplace drama situations, because of the dynamics associated with them. But, be careful not to let the drama king or queen take control of the environment. When a situation arises, act quickly. Time is of the essence.